...hand, with other user researchers, to encourage us to hold our nerve. Our message to others in this situation would also be ‘Don’t give up!’. The good news came just...
...users who can't use GOV.UK Verify such as thin file users. Thin file users include people: under the age of 19 who have been in the UK for less than...
...a digital inclusion course, product or intervention Delivery of digital inclusion/basic digital skills training, and Digital inclusion marketing and promotion. We are currently writing formal guidance on how to use...
Katy Arnold, Head of User Research Profession in the Home Office, talks about the approach they used to identify assisted digital users, which came up with some interesting and unexpected...
The commenting functionality on this blog will be deactivated during the pre-election period. When posting comments, please observe our site participation guidelines: be respectful of others who use this site...
...The first stage in designing needs assessment (or ‘triage’) for assisted digital is to understand how departments currently assess user needs and what works for their users. As part of...
...as Prison Visits, Civil Legal Aid, and Redundancy Payments have also formed a detailed view of their assisted digital users by carrying out research and testing with low skilled users...
Public sector organisations will use the Digital Training and Support framework to compare and buy digital inclusion training services and assisted digital support. If you want to sell services related...
...users who identified themselves as having an AD need and who also agreed to take part in user testing. These were typically users in smaller businesses who were comfortable with...
...clearly didn’t understand what the helper meant when offered the touchscreen so they used the mouse instead and struggled. Participant who has never used a mouse showing how she uses...