...user needs, and find out about possible assisted digital service solutions to meet these needs. Building our knowledge about assisted digital users Assisted digital users are people who can’t use...
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...digital skills can use digital by default services (GDS committed to doing this in Action 9 of the Government Digital Strategy). What is assisted digital? Digital by default includes people...
...take-up plan. New users can be encouraged to use the digital service by telling people about it using departmental communication channels. Recently, I visited the NHS Bloods and Transplants team...
...work out demographics learn what the user needs are Use demographic and customer insight data to identify and understand who your users are and how they use your service. Feedback...
...1. Assisted digital is not about creating a new service or channel Assisted digital is about creating a sustainable and practical way to support someone to use the same digital...
...such as our future flood warning system and longer term flood risk information. This helped us to create detailed assisted digital user personas that could be used across a whole...
...new data comes in and will blog about how they evolve over time. We will also continue to encourage government departments to use the personas to consider carefully how they...
...segments. Rather than have to start from scratch each time, it would be good to be able to access and reuse relevant user research, analysis and approaches from across government;...
...these users. It’s good to share Everyone made full use of the opportunity to network and collect useful contacts to follow up with afterwards and there was a clear appetite...