...other eligibility criteria. Users need to submit their claim by 15th May each year. Payments commence from 1st December once checks have been carried out. Historically users have been able...
...that could help assisted digital users use a range of services on GOV.UK (not just electoral registration). Research findings I conducted interviews and workbook activities with seven people aged 62-90...
Government is transforming digital services to be so good that people prefer to use them, but what happens when a user can’t use the online service? Will they be excluded...
...response is one of the fundamental advantages of digital services. The process of collecting user feedback for this purpose is widely used across government. Digital isn’t just about user facing...
...ask users questions to identify their barriers to using the online request service guide a less confident user through the online request service The survey also collected details of user...
...takes to complete on average and how easy the service is to use on a mobile device. Services will be able to use the digital inclusion scale and these complexity...
...picked out the key points at which assisted digital support is now integrated. Points 1 & 2: Understanding user needs. Ongoing user research and user testing must now explicitly aim...
...intermediaries. If this is because those users can’t use the digital service independently, the service team needs to show that they have identified user needs for support, in case users...
...iterated some of the questions they use, and added new ones to help identify assisted digital users and their issues Outbound research. The NCCC called a sample of registered users...
...user needs and the digital service standard. 3) Does the proposed support meet user needs, not user preferences? As assessors, we don’t need to know what users would like or...