...other eligibility criteria. Users need to submit their claim by 15th May each year. Payments commence from 1st December once checks have been carried out. Historically users have been able...
...ask users questions to identify their barriers to using the online request service guide a less confident user through the online request service The survey also collected details of user...
...user needs and the digital service standard. 3) Does the proposed support meet user needs, not user preferences? As assessors, we don’t need to know what users would like or...
...that could help assisted digital users use a range of services on GOV.UK (not just electoral registration). Research findings I conducted interviews and workbook activities with seven people aged 62-90...
...these users. It’s good to share Everyone made full use of the opportunity to network and collect useful contacts to follow up with afterwards and there was a clear appetite...
Government is transforming digital services to be so good that people prefer to use them, but what happens when a user can’t use the online service? Will they be excluded...
...response is one of the fundamental advantages of digital services. The process of collecting user feedback for this purpose is widely used across government. Digital isn’t just about user facing...
...younger demographic. "An important focus for us has been understanding what challenges our users may have using the ‘Find an apprenticeship’ service. Generally our users are aged between 16 and...
...part of the redesigned service. Assisted digital user personas were used to map the user journey through the service for candidates and employers. The results helped the team to develop...
...how a local authority helps users to complete digital transactions and hear from staff and users about how the process works. What Dagenham One Stop Shop does Dagenham One Stop...