Assisted Digital should be part of your research plan
...1. Assisted digital is not about creating a new service or channel Assisted digital is about creating a sustainable and practical way to support someone to use the same digital...
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Exploring uncharted waters - offline support for flood warnings
Posted by:
frazerrhodes, Posted on:
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Categories:
about assisted digital, partnership working, user research
...Beta service assessment though, as we were not able to describe, with evidence, the needs of our assisted digital users. This focused minds and resulted in increased effort and resource...
Assisted digital user personas
Posted by:
Angela Collins Rees, Posted on:
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Categories:
exemplar services, government service design manual, user research
...new data comes in and will blog about how they evolve over time. We will also continue to encourage government departments to use the personas to consider carefully how they...
Back to the future - assisted digital retrospective workshop
Posted by:
Alan Rider, Posted on:
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Categories:
assisted digital in action, assisted digital performance, partnership working
...segments. Rather than have to start from scratch each time, it would be good to be able to access and reuse relevant user research, analysis and approaches from across government;...
Rollercoaster recruitment ride - A story of recruiting participants with Assisted Digital needs
...hand, with other user researchers, to encourage us to hold our nerve. Our message to others in this situation would also be ‘Don’t give up!’. The good news came just...
Including GOV.UK Verify in your assisted digital support
Posted by:
Roxanne Asadi, Posted on:
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Categories:
about assisted digital, assisted digital in action, Identity Assurance
...users who can't use GOV.UK Verify such as thin file users. Thin file users include people: under the age of 19 who have been in the UK for less than...
Suppliers now on the Digital Training and Support Framework
Posted by:
Richard Palfery, Posted on:
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Categories:
assisted digital in action, digital inclusion, Procurement
...a digital inclusion course, product or intervention Delivery of digital inclusion/basic digital skills training, and Digital inclusion marketing and promotion. We are currently writing formal guidance on how to use...
Tales of the unexpected: Visas assisted digital research
Posted by:
Katy Arnold and Alan Rider, Posted on:
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Categories:
about assisted digital, exemplar services, user research
Katy Arnold, Head of User Research Profession in the Home Office, talks about the approach they used to identify assisted digital users, which came up with some interesting and unexpected...
Blog comment and moderation guidelines
Posted by:
Angus Montgomery - Strategy Advisor, Central Digital and Data Office, Posted on:
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Categories:
The commenting functionality on this blog will be deactivated during the pre-election period. When posting comments, please observe our site participation guidelines: be respectful of others who use this site...
Getting the right assisted digital support to people who need it most
Posted by:
Roxanne Asadi, Posted on:
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Categories:
about assisted digital, digital inclusion, digital take-up, exemplar services, government service design manual
...The first stage in designing needs assessment (or ‘triage’) for assisted digital is to understand how departments currently assess user needs and what works for their users. As part of...