As government becomes digital by default, we recognise that some people are offline and others, whilst online, have limited digital capability. We will encourage everyone who is online to use...
...range of projects. What did we find out about our assisted digital users and what are we doing about it? We found; Telephone was the preferred route to access all...
...asked myself questions such as: what is already in older people’s wallets? what do older people already do at home? where do older people go during the day? I also...
...possible from the start. We believe that understanding our users assisted digital needs is key to making a great and simple digital service. So that’s where we started. A Personal...
...site does not appear on the site, or is removed, it means that the assisted digital team feel that the contribution does not comply with the participation guidelines listed below....
We are pleased to announce that the Digital Training and Support Framework now includes 54 approved suppliers. This award notice has been published on the Contracts Finder service. Many UK...
...stay on topic keep comments concise do not use language that is offensive, inflammatory or provocative (this includes, but is not limited to, swearing and obscene or vulgar comments) do...
...that we should look at aligning processes for assessing needs so that people receive consistent support - rather than creating a single, central cross-government centre or function. We’ll be doing...
...amongst you sniggering at that thought. Of course, the opposite was true. We had already encouraged the majority of our customers to interact online, and that meant it was likely...
...needs to put in place, whether that is face by face support, telephone, web chat, a combination of those or something different. 2) Does the proposed support meet user needs,...