...hand, with other user researchers, to encourage us to hold our nerve. Our message to others in this situation would also be ‘Don’t give up!’. The good news came just...
...may relate to you or other individuals do not impersonate or falsely claim to represent a person or an organisation do not attempt to log on using another user’s account...
...user needs, and find out about possible assisted digital service solutions to meet these needs. Building our knowledge about assisted digital users Assisted digital users are people who can’t use...
...have also made the guidance on how to properly research assisted digital users much clearer, including advice on; finding assisted digital users creating assisted digital user personas testing assisted digital...
...from six different departments and 14 different services. In the first part of the workshop, services openly shared what they knew about their overseas users’ assisted digital needs. There were...
...can navigate the places they can get the support from. All new or redesigned digital services must have assisted digital provision in place to meet the Digital by Default Service...
Katy Arnold, Head of User Research Profession in the Home Office, talks about the approach they used to identify assisted digital users, which came up with some interesting and unexpected...
...as Prison Visits, Civil Legal Aid, and Redundancy Payments have also formed a detailed view of their assisted digital users by carrying out research and testing with low skilled users...
...a supplier account on the eSourcing portal. Click the “Supplier eSourcing Registration” link to create a new account. Register your interest in applying to become a Digital Training and Support...
Enter your email address to: subscribe for updates when new posts are published manage your existing subscription. Submit Please read our privacy notice to see how the GOV.UK blogging platform...