...in the best place possible… user research! Getting to the bottom of it all Our initial surveys and analysis did not reach those customers who were unable or unwilling to...
...represent a person or an organisation do not attempt to log on using another user’s account do not make any commercial endorsement or promotion of any product, service or publication...
...how a local authority helps users to complete digital transactions and hear from staff and users about how the process works. What Dagenham One Stop Shop does Dagenham One Stop...
...Our research on offline users has found that a trusted and familiar environment is one of the most important user requirements for assisted digital support. We really enjoyed our visit...
...digital (AD) support needs for business users of online government services can be a tricky business. Services are sometimes unsure of how best to find their business users who need...
...ratings to understand their users and the level of digital skill required to complete the service. If users do not currently have the level of digital skill that we estimate...
...have carried out research with users of the specific service how you have included potential users of the service and not just current users how your research included users with...
...users supported and how they have been helped. Most carry out satisfaction surveys, and user feedback is used as a measurement of effectiveness. Some suppliers have live dashboards which they...
...enable customers to renew or make a change to their claim online. We started by thinking about what the service users’ barriers were to going online and how to design...