Introducing the assisted digital user journey
...improved based on user feedback and research. This applies to the assisted digital support as much as the digital service. Assisted digital users have a lot of insight into how...
Search results for VIPREG2024 1xbet app promo code Tadjikistan
Improving the assisted digital guidance and assessment requirements
Posted by:
Ben Carpenter - Inclusive services lead, Posted on:
-
Categories:
about assisted digital, digital by default service standard, exemplar services, government service design manual
...for service teams putting appropriate assisted digital support in place. They need to do this to meet point 10 of the Digital By Default Service Standard. Service teams that have...
Digital Take Up: Building confidence in a service to boost take up
...route. In July 2015, the Carer’s Allowance digital service team hosted an event for partner organisations that advise users applying for Carer’s Allowance. The aim of the event was to...
Including GOV.UK Verify in your assisted digital support
Posted by:
Roxanne Asadi, Posted on:
-
Categories:
about assisted digital, assisted digital in action, Identity Assurance
...developing their assisted digital support. 1. Data and privacy considerations Each service has its own approach to data protection risk management and may enter data on behalf of the user...
Getting your ducks in a row
Posted by:
Alan Rider, Posted on:
-
Categories:
about assisted digital, assisted digital in action, digital by default service standard, user research
...how you used appropriate recruitment and research methods to reach these users Learn from others experience Plenty of other services will already have been through an assessment and you should...
A tricky business - researching assisted digital needs for business users
Posted by:
Alan Rider, Posted on:
-
Categories:
about assisted digital, assisted digital in action, partnership working
...these users. It’s good to share Everyone made full use of the opportunity to network and collect useful contacts to follow up with afterwards and there was a clear appetite...
Walk-in’ the Talk - piloting assisted digital support at convenient times and places
Posted by:
Richard Palfery, Posted on:
-
Categories:
about assisted digital, assisted digital in action, digital by default service standard, exemplar services, user research
...drop-offs. Their positive feedback showed that the convenience of a local walk-in service was really valuable and that they really appreciated the support offered in this way. Many of them...