...be providing the support? what questions should we ask participants to get the best findings? Find users (the right users) User recruitment is key to a pilot. Without users there...
...how a local authority helps users to complete digital transactions and hear from staff and users about how the process works. What Dagenham One Stop Shop does Dagenham One Stop...
...users skills. To do this we mainly used the responses from questions 1 and 2 above to understand users skills and access, plotted these on the scale, and colour coded...
...clearly didn’t understand what the helper meant when offered the touchscreen so they used the mouse instead and struggled. Participant who has never used a mouse showing how she uses...
Public sector organisations will use the Digital Training and Support framework to compare and buy digital inclusion training services and assisted digital support. If you want to sell services related...
...users who identified themselves as having an AD need and who also agreed to take part in user testing. These were typically users in smaller businesses who were comfortable with...
...as Prison Visits, Civil Legal Aid, and Redundancy Payments have also formed a detailed view of their assisted digital users by carrying out research and testing with low skilled users...
...take-up plan. New users can be encouraged to use the digital service by telling people about it using departmental communication channels. Recently, I visited the NHS Bloods and Transplants team...
...have carried out research with users of the specific service how you have included potential users of the service and not just current users how your research included users with...
...enable customers to renew or make a change to their claim online. We started by thinking about what the service users’ barriers were to going online and how to design...