GDS user researcher Ruben Perez Huidobro has been busy helping the Waste carrier registration service. As this service moved towards being released as a public beta he has been researching...
...There are estimated to be 250,000 new claims annually for Carer’s Allowance. In the week to 31st August, digital take-up was 69%, up from 25% in October 2013. This increase...
...take-up plan. New users can be encouraged to use the digital service by telling people about it using departmental communication channels. Recently, I visited the NHS Bloods and Transplants team...
...work”, “greater than the sum of its parts” - take your pick of any of these phrases, but it’s always better to work together than in silos and in that...
...with many new TVs capable of voice control and input, fields could be filled in using speech. When a field was completed, the control would advance to the next field....
...gone Live (such as Visit someone in prison) told us that the sooner service teams start to think about developing assisted digital support the better. They asked us to simplify...
...1. Assisted digital is not about creating a new service or channel Assisted digital is about creating a sustainable and practical way to support someone to use the same digital...
...point for assisted digital looking across all new digital services. Home Office have put in place a dedicated team of assisted digital researchers working across all digital services to co-ordinate...
...sure it meets the Digital Service Standard. There are common patterns in approaches to developing this support which can make the difference between a ‘pass’ and a ‘not pass’ for...
...Agency’s Flood-line call centre, in a busy year can receive over 200,000 calls. To help reduce these calls and improve the service, the agency is developing a new real time...