...how you used appropriate recruitment and research methods to reach these users Learn from others experience Plenty of other services will already have been through an assessment and you should...
...improved based on user feedback and research. This applies to the assisted digital support as much as the digital service. Assisted digital users have a lot of insight into how...
...the persona ‘Greg’, a farmer with no internet access and low digital skills. The challenges he faces when he completes his application for a Common Agricultural Policy (CAP) payment are...
...these users. It’s good to share Everyone made full use of the opportunity to network and collect useful contacts to follow up with afterwards and there was a clear appetite...
...assisted digital users. Our team is working with departments to understand where services’ assisted digital requirements overlap. We want to develop a common approach to providing assisted digital across government....
...drop-offs. Their positive feedback showed that the convenience of a local walk-in service was really valuable and that they really appreciated the support offered in this way. Many of them...
...additional support to use their digital by default service understand what these users’ needs are develop appropriate assisted digital support to meet these needs Assisted digital action plan We've...