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partnership working

Helping departments support their offline users

cliverichardson and beccyrussel, 29 July 2015 - market engagement, partnership working, Procurement

We’ve issued a prior information notice (PIN) in the Official Journal of the European Union (OJEU).

Hedge cases not edge cases: developing assisted digital support for Rural Payments

Sue Buzzeo and Alan Rider, 28 January 2015 - assisted digital in action, exemplar services, partnership working, user research

Sue Buzzeo, Assisted Digital Project Manager for the Rural Payments service, talks about how they are putting in place help for farmers to claim their payments online.

4 steps to get going with assisted digital research

Angela Collins Rees, 20 November 2014 - about assisted digital, digital by default service standard, partnership working, user research

Put appropriate assisted digital support in place that’s aimed towards those who genuinely need it. - Point 10 in the Digital by Default Service Standard

Working in partnership to support service users in Sunderland

Richard Smith, 12 May 2014 - assisted digital in action, digital take-up, partnership working

Last month, Alan Rider, Catherine Obradovic and I visited Sunderland City Council.

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