...stage two: 1. Pre-service signposting This is how services promote their online channel before a user has contacted them, for example, through automated in-queue phone messaging or posters on the...
...or purse, and would help them access their GOV.UK profile to use a range of online government services. The card could be RFID, barcode, or eventually Bluetooth enabled. The last...
...users skills. To do this we mainly used the responses from questions 1 and 2 above to understand users skills and access, plotted these on the scale, and colour coded...
...been consolidating departments' user insight with additional research from the Office for National Statistics, the Oxford Internet Survey and the GDS Digital Landscape Research. Mapping the users, mapping the journey...
...consolidated this insight with additional research from the Office for National Statistics, the Oxford Internet Survey, and the GDS Digital Landscape Research. Since then, we have been busy going out...
...just relying on generic landscape or departmental research to make assumptions. If a service already exists and is being redesigned to meet the digital service standard, research based on the...
...represent a person or an organisation do not attempt to log on using another user’s account do not make any commercial endorsement or promotion of any product, service or publication...
...promoted more widely. Our telephone flood warning messages need to play more slowly than they currently do. We should also provide the ability to replay the message. Those who are...
...a digital inclusion course, product or intervention Delivery of digital inclusion/basic digital skills training, and Digital inclusion marketing and promotion. We are currently writing formal guidance on how to use...
...do not make any commercial endorsement or promotion of any product, service or publication not relevant to the discussion If you are aged 16 or under, please get the permission...