...stage two: 1. Pre-service signposting This is how services promote their online channel before a user has contacted them, for example, through automated in-queue phone messaging or posters on the...
...users skills. To do this we mainly used the responses from questions 1 and 2 above to understand users skills and access, plotted these on the scale, and colour coded...
...or purse, and would help them access their GOV.UK profile to use a range of online government services. The card could be RFID, barcode, or eventually Bluetooth enabled. The last...
...Beta service assessment though, as we were not able to describe, with evidence, the needs of our assisted digital users. This focused minds and resulted in increased effort and resource...
...represent a person or an organisation do not attempt to log on using another user’s account do not make any commercial endorsement or promotion of any product, service or publication...
...a digital inclusion course, product or intervention Delivery of digital inclusion/basic digital skills training, and Digital inclusion marketing and promotion. We are currently writing formal guidance on how to use...
...do not make any commercial endorsement or promotion of any product, service or publication not relevant to the discussion If you are aged 16 or under, please get the permission...
The Digital by Default Service Standard came into full force at the start of April. This means that at each assessment stage - post-alpha, pre-beta and go live - all...
The Redundancy Payments Service will shortly be released as a public beta service having passed its recent service assessment on all 26 points, including putting appropriate assisted digital support in...
...gone Live (such as Visit someone in prison) told us that the sooner service teams start to think about developing assisted digital support the better. They asked us to simplify...