...that could help assisted digital users use a range of services on GOV.UK (not just electoral registration). Research findings I conducted interviews and workbook activities with seven people aged 62-90...
...takes to complete on average and how easy the service is to use on a mobile device. Services will be able to use the digital inclusion scale and these complexity...
...other eligibility criteria. Users need to submit their claim by 15th May each year. Payments commence from 1st December once checks have been carried out. Historically users have been able...
...ask users questions to identify their barriers to using the online request service guide a less confident user through the online request service The survey also collected details of user...
Government is transforming digital services to be so good that people prefer to use them, but what happens when a user can’t use the online service? Will they be excluded...
...user needs and the digital service standard. 3) Does the proposed support meet user needs, not user preferences? As assessors, we don’t need to know what users would like or...
...user needs, and find out about possible assisted digital service solutions to meet these needs. Building our knowledge about assisted digital users Assisted digital users are people who can’t use...
Participation guidelines When posting comments, please observe our site participation guidelines: be respectful of others who use this site stay on topic do not use language that is offensive, inflammatory...
...intermediaries. If this is because those users can’t use the digital service independently, the service team needs to show that they have identified user needs for support, in case users...
...work out demographics learn what the user needs are Use demographic and customer insight data to identify and understand who your users are and how they use your service. Feedback...