...research overseas in this excellent blog by Bernard Tyers, published whilst carrying out research with users in Kuwait. Assisted digital support overseas In the second half of the workshop, services...
...One Stop Shop with queries on a range of council services - both digital and non-digital - from free school meals, to parking permits and making bill payments. A growing...
...to develop and test free and sustainable support to meet these needs In the months and weeks preceding the assessment, the Apprenticeship service exemplar team worked closely with a GDS...
...prisons are now using this model. Insight into the service shows 40% of people are shifting to use the digital channel. Previously busy phone lines are beginning to free up...
...not freely admit to struggling with technology. So how do we find these users when they are so good at camouflaging themselves? How are they accessing online services, and how...
...focus group with parents at my son’s school. This school has high levels of pupils who get free school meals and have English as their second language. The results of...
...and not everyone can afford to pay an intermediary. It’s not sufficient for service teams to say that they are pointing users in the direction of ‘free’ (to government) help....
...needed for online business transactions). Research incentives also need to be different than those for citizens (eg offering free places on courses). Offering small cash incentives to businesses isn’t likely...