...a new digital service which will make it as easy as possible for farmers to claim their Rural Payments. We recognise that some farmers, especially those living in remote rural...
...designing new systems using the same design principles as customer-facing services. Digital efficiency These new back office systems and super quick iterations mean that less has to be spent on...
...making sure everyone is able to access this service. Before the new prison visit booking service launched, the only way to book a prison visit would be by receiving a...
The Digital by Default Service Standard came into full force at the start of April. This means that at each assessment stage - post-alpha, pre-beta and go live - all...
...One Stop Shop with queries on a range of council services - both digital and non-digital - from free school meals, to parking permits and making bill payments. A growing...
...younger demographic. "An important focus for us has been understanding what challenges our users may have using the ‘Find an apprenticeship’ service. Generally our users are aged between 16 and...
...enable customers to renew or make a change to their claim online. We started by thinking about what the service users’ barriers were to going online and how to design...
...will it work for users, from end to end? In the beta assessment, the service team should talk about how they plan to test support in public beta. Testing should...
...share their ideas for areas where we can help each other and join up? Many heads are better than one (or two) There was a palpable (and pretty noisy!) buzz...
Ben Carpenter, a service standard assessor at GDS, talks about how the new digital service standard is good news for people who need help to complete online services. The...