Getting the balance right: mapping users on the digital inclusion scale
...the service. Since October 2015 the team has been working hard on the next part of the service - how users could apply for Help with fees online. Because we...
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Getting the right assisted digital support to people who need it most
Posted by:
Roxanne Asadi, Posted on:
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Categories:
about assisted digital, digital inclusion, digital take-up, exemplar services, government service design manual
...the digital service independently. The Government Approach to Assisted Digital sets out how we will develop targeted assisted digital provision for the people who really need it. The assisted digital...
Hedge cases not edge cases: developing assisted digital support for Rural Payments
Posted by:
Sue Buzzeo and Alan Rider, Posted on:
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Categories:
assisted digital in action, exemplar services, partnership working, user research
...coverage? What was the size of the farms for the paper applicants? What was the age of the farmers of paper applicants? How could we define an assisted digital customer?...
Apprenticeship applications post-alpha assessment
Posted by:
Alan Rider, Posted on:
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Categories:
digital by default service standard, digital take-up, exemplar services, user research
...was Apprenticeship applications. The service was being assessed at the end of the alpha service design phase so it could move to beta. In order to pass the assessment the...
No stone left unturned: Find an apprenticeship assisted digital user research
Posted by:
Jessica Gough and Alan Rider, Posted on:
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Categories:
about assisted digital, assisted digital in action, digital by default service standard, digital inclusion, exemplar services, user research
Jessica Gough, user research manager for the Find an Apprenticeship exemplar service talks about how they approached the challenges of researching with offline users of a service aimed at a...
Exploring assisted digital for electoral registration with the Helen Hamlyn Centre for Design
...draw out issues and challenges that may also apply when completing other government transactions. I would then focus potential design solutions on addressing these issues, allowing me to develop ideas...
Common assessment recommendations we make to service teams about their assisted digital plans
Posted by:
Ben Carpenter - Inclusive services lead, Posted on:
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Categories:
about assisted digital, digital by default service standard, user research
...most appropriate for assisted digital, digital inclusion or digital take-up approaches. These are related, but different. Some services design assisted digital support based on user research carried out with users...
Dagenham One Stop Shop
...a day, 7 days a week. Housing Benefit and Council Tax Support applications One service currently offered through ‘My Account’ is for Housing Benefit and Council Tax Support applications. Barking...
Testing assisted digital support for Carer's Allowance
Posted by:
Katie Regan, Posted on:
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Categories:
assisted digital in action, exemplar services, user research
...hidden disabilities. The consequences of getting the application wrong or a previous negative experience applying for benefits may also impact on whether a user chooses to seek help. This is...
Suppliers now on the Digital Training and Support Framework
Posted by:
Richard Palfery, Posted on:
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Categories:
assisted digital in action, digital inclusion, Procurement
We are pleased to announce that the Digital Training and Support Framework now includes 54 approved suppliers. This award notice has been published on the Contracts Finder service. Many UK...