...designing new systems using the same design principles as customer-facing services. Digital efficiency These new back office systems and super quick iterations mean that less has to be spent on...
...a new digital service which will make it as easy as possible for farmers to claim their Rural Payments. We recognise that some farmers, especially those living in remote rural...
Ben Carpenter, a service standard assessor at GDS, talks about how the new digital service standard is good news for people who need help to complete online services. The...
...with many new TVs capable of voice control and input, fields could be filled in using speech. When a field was completed, the control would advance to the next field....
...of capability currently exists, pointing to an opportunity to develop self help networks, with more experienced services advising and coaching those new to the area. To share examples of best...
...take-up plan. New users can be encouraged to use the digital service by telling people about it using departmental communication channels. Recently, I visited the NHS Bloods and Transplants team...
...We knew our project could have significant numbers of assisted digital users. Potential communities in this category may include: Waste carriers operating from rural areas with limited connectivity People working...
...There are estimated to be 250,000 new claims annually for Carer’s Allowance. In the week to 31st August, digital take-up was 69%, up from 25% in October 2013. This increase...
...a supplier account on the eSourcing portal. Click the “Supplier eSourcing Registration” link to create a new account. Register your interest in applying to become a Digital Training and Support...
...saved the day. Another example of agility is when a new theme around touchscreens emerged during research at our first Walk-in pilot venue. Our partner pulled out the stops and...