...as Prison Visits, Civil Legal Aid, and Redundancy Payments have also formed a detailed view of their assisted digital users by carrying out research and testing with low skilled users...
Public sector organisations will use the Digital Training and Support framework to compare and buy digital inclusion training services and assisted digital support. If you want to sell services related...
...users who identified themselves as having an AD need and who also agreed to take part in user testing. These were typically users in smaller businesses who were comfortable with...
...clearly didn’t understand what the helper meant when offered the touchscreen so they used the mouse instead and struggled. Participant who has never used a mouse showing how she uses...
...be providing the support? what questions should we ask participants to get the best findings? Find users (the right users) User recruitment is key to a pilot. Without users there...
...the wider user journey We visited jobcentres, speaking to staff who provide help to users involved in redundancies, observing and speaking to users to find out about their experiences. We...
...are building digital by default services. We use the plan as the basis for our work with exemplar services to help departments: understand how many of their users may need...
...better understand their users. One of these tools is the digital inclusion scale (developed with the GDS Digital Inclusion Team). Another is a set of cross-government assisted digital user personas....
...of access, digital skills or motivation. Currently, 10.5 million people in the UK lack basic digital skills and many either can’t or don’t use digital government services independently. Buying digital...
...digital needs they also get an understanding about the barriers the users face in going online. Part of the assisted digital user journey should include helping the user remove these...