...next blog highlights what we look for when we assess the design of support for digital services. Follow Catherine on Twitter and don’t forget to sign up for email alerts...
...assessor and you’d like a briefing on how to assess support for users, please get in touch. Follow Catherine on Twitter and don’t forget to sign up for email alerts...
...your users. It really is that simple. We’ll continue to share good examples of offline support and research over the coming months. Don’t forget to sign up for email alerts...
...7th September 2015 If you are having problems accessing these files please contact us. We'll be publishing more details in the coming weeks through our blogs, don't forget to sign...
...online services. We’ll be publishing more examples of good practice and lessons learned by services across government over the next few weeks, sign up for email alerts to keep updated....
...users without using GOV.UK Verify, could continue using existing methods for those who fall into the categories above. Follow Assisted Digital and don’t forget to sign up for email alerts....
...promoted more widely. Our telephone flood warning messages need to play more slowly than they currently do. We should also provide the ability to replay the message. Those who are...
...our blogs and will shortly be posting answers to commonly asked questions by suppliers. Follow Clive on Twitter and don’t forget to sign up for email alerts to keep updated....
In his last post about digital take up (DTU), Dave Worley signs off by reflecting on what he’s learned about government and digital take up in the last six months....
...increase the number of completed digital transactions and potentially reduce some of their contact centre costs too. Follow Dave on Twitter and don't forget to sign up for email alerts...