...training and support services Central government departments have committed to embed digital inclusion in policy, programmes and services. This framework gives them a mechanism for buying a wide range of...
...encourage visitors to complete digital council transactions unaided wherever possible. Additionally, telephone points help customers with any queries. Sunderland City Central Customer Service Centre We visited Sunderland’s main centre, the...
...Stop Shop can also notify central government departments, such as the Department for Work and Pensions (DWP), when claimants report any changes in their circumstances. This saves claimants time, as...
...that we should look at aligning processes for assessing needs so that people receive consistent support - rather than creating a single, central cross-government centre or function. We’ll be doing...
...early on in the process. This informed the design of their assisted digital help and also helped to improve the digital service itself. All made good use of research tools...
...a range of central government departments and services. ‘Retrospective’ is probably a misnomer, as the workshop wasn’t just looking back, but very much looking forward. Since the Government Approach to...
...what makes good assisted digital support. Sign up for alerts here to make sure you don’t miss anything. If there are exemplar services in your department you could speak to...
...to raise awareness and strengthen the donor base for the future. They’d already enlisted the help of some organisations by physically removing these letters from signage. Most notably, this included...
...service teams to put users who need assisted digital support at the heart of their service design. Follow Ben on Twitter and don’t forget to sign up for email alerts...
...service continues to meet the evolving needs of our customers. Follow Assisted Digital and David Thomson on Twitter and don’t forget to sign up for Assisted Digital blog email alerts...