...work”, “greater than the sum of its parts” - take your pick of any of these phrases, but it’s always better to work together than in silos and in that...
...are a number of references to assisted digital in the set of questions you will receive ahead of your assessment, for Alpha Beta and Live stages, so make sure you...
...and waiting - what could be better? But taking this approach will force you to backward engineer your user needs to fit your existing solution, and then present that as...
...research alone that all of our customers would have no difficulties with an online service. During user testing we observed a gap between customers’ perceptions of their online capabilities (”I’m...
...younger demographic. "An important focus for us has been understanding what challenges our users may have using the ‘Find an apprenticeship’ service. Generally our users are aged between 16 and...
...to frontline staff, case workers and customers will help to better understand what the barriers are, why people seek assistance and what would be the appropriate type of provision to...
...out about support?" It’s crucial to get it right when telling users about online services and the support available for using them. We need to reach the right balance between...
...how they could work together to be more efficient in delivering support and to provide a better service for Greg. Working in small breakout groups, colleagues from departments mapped out...
...better understand their users. One of these tools is the digital inclusion scale (developed with the GDS Digital Inclusion Team). Another is a set of cross-government assisted digital user personas....