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Getting the right assisted digital support to people who need it most

...The first stage in designing needs assessment (or ‘triage’) for assisted digital is to understand how departments currently assess user needs and what works for their users. As part of...

Rollercoaster recruitment ride - A story of recruiting participants with Assisted Digital needs

Posted by: , Posted on: - Categories: about assisted digital, user research
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...would use to recruit were appropriate. Face to face recruitment would be used in the local area of the venues where we needed participants to arrive. The recruiter had experience...

Waste Watchers: researching offline users of the Waste carrier registration service

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...journey and conduct research with users. This included: Interviewing call centre advisors to capture their experience of talking to users and identify the main issues users call them about. Doing...