...assessment gives information to the call handlers to help them guide callers in the best way. If the caller has access to a computer or smartphone at that moment in...
...of a user's chosen certified company outright, to maintain privacy. Users may voluntarily share information about their chosen certified company with a service so they can be best supported -...
...assisted digital support for their users, they frequently ask how best to present the work they have been doing when they come to a digital service standard assessment. They often...
...how to do research with their assisted digital users. The team is also defining best practice for providing high quality assisted digital support. We are supplementing departments’ own user research...
...could. We had a good response through our contacts; around 350 employers. It would be easy to assume that an online survey wouldn’t be the best way of finding users...
...realised that the best way to support its service users is through working in partnership with local organisations and charities. These organisations often already know and help the council's most...
...we will continue to review and update the assisted digital action plan. Any feedback on the plan, including examples of best practice, would be welcome. We want to make sure...