...could. We had a good response through our contacts; around 350 employers. It would be easy to assume that an online survey wouldn’t be the best way of finding users...
...we understand that for many there are barriers they need to overcome; clear processes that allow our teams to assess users’ needs and offer the best possible solution; the provision...
...assisted digital support for their users, they frequently ask how best to present the work they have been doing when they come to a digital service standard assessment. They often...
...of a user's chosen certified company outright, to maintain privacy. Users may voluntarily share information about their chosen certified company with a service so they can be best supported -...
...assessment gives information to the call handlers to help them guide callers in the best way. If the caller has access to a computer or smartphone at that moment in...
...into user needs ensures that nobody is excluded from the service and that taxpayers’ money is used to best effect. Whether a service does or doesn’t pass, we usually make...
...we will continue to review and update the assisted digital action plan. Any feedback on the plan, including examples of best practice, would be welcome. We want to make sure...