I am a transformation analyst, working with departments to develop assisted digital support for digital by default services.
...takes to complete on average and how easy the service is to use on a mobile device. Services will be able to use the digital inclusion scale and these complexity...
...and would like to say a big thank you to Liz, Helen, Tony, Margaret, Alison and Rose from Sunderland City Council. We’d also like to thank Emma and the whole...
...One Stop Shop with queries on a range of council services - both digital and non-digital - from free school meals, to parking permits and making bill payments. A growing...
...we will continue to review and update the assisted digital action plan. Any feedback on the plan, including examples of best practice, would be welcome. We want to make sure...