Dagenham One Stop Shop
...One Stop Shop with queries on a range of council services - both digital and non-digital - from free school meals, to parking permits and making bill payments. A growing...
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Apprenticeship applications post-alpha assessment
Posted by:
Alan Rider, Posted on:
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Categories:
digital by default service standard, digital take-up, exemplar services, user research
...to develop and test free and sustainable support to meet these needs In the months and weeks preceding the assessment, the Apprenticeship service exemplar team worked closely with a GDS...
Designing help to book a prison visit online
Posted by:
Nicole Kobilansky, Posted on:
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Categories:
assisted digital in action, digital inclusion, digital take-up, exemplar services, user research
...prisons are now using this model. Insight into the service shows 40% of people are shifting to use the digital channel. Previously busy phone lines are beginning to free up...
No stone left unturned: Find an apprenticeship assisted digital user research
Posted by:
Jessica Gough and Alan Rider, Posted on:
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Categories:
about assisted digital, assisted digital in action, digital by default service standard, digital inclusion, exemplar services, user research
...not freely admit to struggling with technology. So how do we find these users when they are so good at camouflaging themselves? How are they accessing online services, and how...
Credit where credits due - Assisted Digital Research for the Tax Credit Service
...focus group with parents at my son’s school. This school has high levels of pupils who get free school meals and have English as their second language. The results of...
Tips for assessing support for digital services - support design
Posted by:
Catherine Obradovic, Posted on:
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Categories:
about assisted digital, assisted digital performance, digital by default service standard, user research
...and not everyone can afford to pay an intermediary. It’s not sufficient for service teams to say that they are pointing users in the direction of ‘free’ (to government) help....
A tricky business - researching assisted digital needs for business users
Posted by:
Alan Rider, Posted on:
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Categories:
about assisted digital, assisted digital in action, partnership working
...needed for online business transactions). Research incentives also need to be different than those for citizens (eg offering free places on courses). Offering small cash incentives to businesses isn’t likely...