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No stone left unturned: Find an apprenticeship assisted digital user research

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...not freely admit to struggling with technology. So how do we find these users when they are so good at camouflaging themselves? How are they accessing online services, and how...

Tips for assessing support for digital services - support design

...and not everyone can afford to pay an intermediary. It’s not sufficient for service teams to say that they are pointing users in the direction of ‘free’ (to government) help....

A tricky business - researching assisted digital needs for business users

Posted by: , Posted on: - Categories: about assisted digital, assisted digital in action, partnership working
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...needed for online business transactions). Research incentives also need to be different than those for citizens (eg offering free places on courses). Offering small cash incentives to businesses isn’t likely...