Dagenham One Stop Shop
...now means that payments can normally be processed much more quickly than before and reduces any errors in applications, ensuring that claimants are paid what they’re entitled to. The One...
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Apprenticeship applications post-alpha assessment
Posted by:
Alan Rider, Posted on:
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Categories:
digital by default service standard, digital take-up, exemplar services, user research
The Digital by Default Service Standard came into full force at the start of April. This means that at each assessment stage - post-alpha, pre-beta and go live - all...
Designing help to book a prison visit online
Posted by:
Nicole Kobilansky, Posted on:
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Categories:
assisted digital in action, digital inclusion, digital take-up, exemplar services, user research
...Visiting Order Form from the prisoner, and then calling the prison to arrange a date and time. Seems simple enough, however the reality is that prison phone lines, which are...
No stone left unturned: Find an apprenticeship assisted digital user research
Posted by:
Jessica Gough and Alan Rider, Posted on:
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Categories:
about assisted digital, assisted digital in action, digital by default service standard, digital inclusion, exemplar services, user research
...younger demographic. "An important focus for us has been understanding what challenges our users may have using the ‘Find an apprenticeship’ service. Generally our users are aged between 16 and...
Credit where credits due - Assisted Digital Research for the Tax Credit Service
HMRC’s Sara Godfrey talks about her experience as an assisted digital lead for Tax Credits Service. The Tax Credits service has just over 5 million customers. We estimate that around...
Tips for assessing support for digital services - support design
Posted by:
Catherine Obradovic, Posted on:
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Categories:
about assisted digital, assisted digital performance, digital by default service standard, user research
...needs to put in place, whether that is face by face support, telephone, web chat, a combination of those or something different. 2) Does the proposed support meet user needs,...
A tricky business - researching assisted digital needs for business users
Posted by:
Alan Rider, Posted on:
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Categories:
about assisted digital, assisted digital in action, partnership working
...things up, we started with headline figures of businesses digital capacity. For example, did you know that *23% of Small and Medium sized Enterprises lack digital skills and *2% of...