Dagenham One Stop Shop
...One Stop Shop with queries on a range of council services - both digital and non-digital - from free school meals, to parking permits and making bill payments. A growing...
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Apprenticeship applications post-alpha assessment
Posted by:
Alan Rider, Posted on:
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Categories:
digital by default service standard, digital take-up, exemplar services, user research
The Digital by Default Service Standard came into full force at the start of April. This means that at each assessment stage - post-alpha, pre-beta and go live - all...
Designing help to book a prison visit online
Posted by:
Nicole Kobilansky, Posted on:
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Categories:
assisted digital in action, digital inclusion, digital take-up, exemplar services, user research
...prisons are now using this model. Insight into the service shows 40% of people are shifting to use the digital channel. Previously busy phone lines are beginning to free up...
No stone left unturned: Find an apprenticeship assisted digital user research
Posted by:
Jessica Gough and Alan Rider, Posted on:
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Categories:
about assisted digital, assisted digital in action, digital by default service standard, digital inclusion, exemplar services, user research
...younger demographic. "An important focus for us has been understanding what challenges our users may have using the ‘Find an apprenticeship’ service. Generally our users are aged between 16 and...
Credit where credits due - Assisted Digital Research for the Tax Credit Service
...research alone that all of our customers would have no difficulties with an online service. During user testing we observed a gap between customers’ perceptions of their online capabilities (”I’m...
Tips for assessing support for digital services - support design
Posted by:
Catherine Obradovic, Posted on:
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Categories:
about assisted digital, assisted digital performance, digital by default service standard, user research
...will it work for users, from end to end? In the beta assessment, the service team should talk about how they plan to test support in public beta. Testing should...
A tricky business - researching assisted digital needs for business users
Posted by:
Alan Rider, Posted on:
-
Categories:
about assisted digital, assisted digital in action, partnership working
...share their ideas for areas where we can help each other and join up? Many heads are better than one (or two) There was a palpable (and pretty noisy!) buzz...