...ask users questions to identify their barriers to using the online request service guide a less confident user through the online request service The survey also collected details of user...
...user needs and the digital service standard. 3) Does the proposed support meet user needs, not user preferences? As assessors, we don’t need to know what users would like or...
...these users. It’s good to share Everyone made full use of the opportunity to network and collect useful contacts to follow up with afterwards and there was a clear appetite...
...younger demographic. "An important focus for us has been understanding what challenges our users may have using the ‘Find an apprenticeship’ service. Generally our users are aged between 16 and...
...that could help assisted digital users use a range of services on GOV.UK (not just electoral registration). Research findings I conducted interviews and workbook activities with seven people aged 62-90...
...how a local authority helps users to complete digital transactions and hear from staff and users about how the process works. What Dagenham One Stop Shop does Dagenham One Stop...
...research alone that all of our customers would have no difficulties with an online service. During user testing we observed a gap between customers’ perceptions of their online capabilities (”I’m...
...and the skills and skill levels needed to use their service. Each service has an estimated rating of between 1 and 9 on the scale. This indicates the level of...
...part of the redesigned service. Assisted digital user personas were used to map the user journey through the service for candidates and employers. The results helped the team to develop...
...other eligibility criteria. Users need to submit their claim by 15th May each year. Payments commence from 1st December once checks have been carried out. Historically users have been able...