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4 steps to get going with assisted digital research

Angela Collins Rees, 20 November 2014 - about assisted digital, digital by default service standard, partnership working, user research

Put appropriate assisted digital support in place that’s aimed towards those who genuinely need it. - Point 10 in the Digital by Default Service Standard According to the latest BBC...

No stone left unturned: Find an apprenticeship assisted digital user research

Jessica Gough and Alan Rider, 24 March 2015 - about assisted digital, assisted digital in action, digital by default service standard, digital inclusion, exemplar services, user research

...24 so it could easily be assumed these users have oodles of digital skills, the latest smartphones and know their way around a computer. For some this is the case,...

Exploring uncharted waters - offline support for flood warnings

frazerrhodes, 2 October 2015 - about assisted digital, partnership working, user research

...promoted more widely. Our telephone flood warning messages need to play more slowly than they currently do. We should also provide the ability to replay the message. Those who are...

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