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channel shift

What I did this summer: Six months of digital take up

daveworley, 27 October 2015 - about assisted digital, channel shift, digital take-up, exemplar services, government service design manual

In his last post about digital take up (DTU), Dave Worley signs off by reflecting on what he’s learned about government and digital take up in the last six months.

Digital Take Up: How the Missing Type campaign boosted digital registrations for blood donation

daveworley, 22 October 2015 - about assisted digital, channel shift, digital take-up

Dave Worley writes about how NHS Bloods and Transplants produced a national marketing campaign which increased their digital take up.

Digital Take Up: Building confidence in a service to boost take up

daveworley, 17 September 2015 - channel shift, digital take-up, partnership working

Dave Worley writes about the event held by the Carer’s Allowance Digital Service team, which was designed to boost confidence in their partner organisations to refer users to the digital route.

Exploring assisted digital for electoral registration with the Helen Hamlyn Centre for Design

Peter Ziegler, 22 October 2013 - channel shift, exemplar services, user research

...with many new TVs capable of voice control and input, fields could be filled in using speech. When a field was completed, the control would advance to the next field....

This blog is now archived

You can now read about assisted digital on the GDS blog.

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