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assisted digital in action

Understanding assisted digital users and their needs

, 15 May 2014 - assisted digital in action, digital inclusion, exemplar services, user research

...user needs, and find out about possible assisted digital service solutions to meet these needs. Building our knowledge about assisted digital users Assisted digital users are people who can’t use...

Working in partnership to support service users in Sunderland

Richard Smith, 12 May 2014 - assisted digital in action, digital take-up, partnership working

...Sunderland City Central Customer Service Centre. If a visitor to the centre can't use the council’s digital services independently (because they lack the skills or confidence), they are referred to...

Dagenham One Stop Shop

Richard Smith, 19 December 2013 - assisted digital in action, digital take-up

...how a local authority helps users to complete digital transactions and hear from staff and users about how the process works. What Dagenham One Stop Shop does Dagenham One Stop...

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