...training and support services Central government departments have committed to embed digital inclusion in policy, programmes and services. This framework gives them a mechanism for buying a wide range of...
...encourage visitors to complete digital council transactions unaided wherever possible. Additionally, telephone points help customers with any queries. Sunderland City Central Customer Service Centre We visited Sunderland’s main centre, the...
...Stop Shop can also notify central government departments, such as the Department for Work and Pensions (DWP), when claimants report any changes in their circumstances. This saves claimants time, as...
...that we should look at aligning processes for assessing needs so that people receive consistent support - rather than creating a single, central cross-government centre or function. We’ll be doing...
...some great examples where departments have developed a central capability to help provide high quality assisted digital support. Ministry of Justice have taken a portfolio approach with a single focal...
...a range of central government departments and services. ‘Retrospective’ is probably a misnomer, as the workshop wasn’t just looking back, but very much looking forward. Since the Government Approach to...