...stage two: 1. Pre-service signposting This is how services promote their online channel before a user has contacted them, for example, through automated in-queue phone messaging or posters on the...
...registration is not fun, and that if it’s not going to be fun it should at least be efficient and quick Many often do not have all of the information...
...users skills. To do this we mainly used the responses from questions 1 and 2 above to understand users skills and access, plotted these on the scale, and colour coded...
...represent a person or an organisation do not attempt to log on using another user’s account do not make any commercial endorsement or promotion of any product, service or publication...
...promoted more widely. Our telephone flood warning messages need to play more slowly than they currently do. We should also provide the ability to replay the message. Those who are...
...a digital inclusion course, product or intervention Delivery of digital inclusion/basic digital skills training, and Digital inclusion marketing and promotion. We are currently writing formal guidance on how to use...
...do not make any commercial endorsement or promotion of any product, service or publication not relevant to the discussion If you are aged 16 or under, please get the permission...