...what makes good assisted digital support. Sign up for alerts here to make sure you don’t miss anything. If there are exemplar services in your department you could speak to...
...to raise awareness and strengthen the donor base for the future. They’d already enlisted the help of some organisations by physically removing these letters from signage. Most notably, this included...
...service teams to put users who need assisted digital support at the heart of their service design. Follow Ben on Twitter and don’t forget to sign up for email alerts...
...early on in the process. This informed the design of their assisted digital help and also helped to improve the digital service itself. All made good use of research tools...
...service continues to meet the evolving needs of our customers. Follow Assisted Digital and David Thomson on Twitter and don’t forget to sign up for Assisted Digital blog email alerts...
...next blog highlights what we look for when we assess the design of support for digital services. Follow Catherine on Twitter and don’t forget to sign up for email alerts...
...assessor and you’d like a briefing on how to assess support for users, please get in touch. Follow Catherine on Twitter and don’t forget to sign up for email alerts...
...blog after the event. More information about digital inclusion can be found on the Digital Inclusion blog. Follow Clive on Twitter and don’t forget to sign up for email alerts...
...your users. It really is that simple. We’ll continue to share good examples of offline support and research over the coming months. Don’t forget to sign up for email alerts...
...7th September 2015 If you are having problems accessing these files please contact us. We'll be publishing more details in the coming weeks through our blogs, don't forget to sign...