Introducing the assisted digital user journey
Over the last few months we have been doing a lot of work with services to identify what the user journey for assisted digital will be.
Rosalyn Vaughan
An extra assisted digital tool for service managers
Posted by:
Rosalyn Vaughan, Posted on:
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Categories:
digital by default service standard, exemplar services, government service design manual
We recently updated the Government Service Design Manual to help services understand and meet the requirements of criteria 10 of the Digital by Default Service Standard, which focuses on assisted digital.