Ben Carpenter - Inclusive services lead

Raising the standard - encouraging holistic design of public services

Ben Carpenter - Inclusive services lead, 5 June 2015 - about assisted digital, digital by default service standard

  Ben Carpenter, a service standard assessor at GDS, talks about how the new digital service standard is good news for people who need help to complete online services.

Improving the assisted digital guidance and assessment requirements

Ben Carpenter - Inclusive services lead, 5 December 2014 - about assisted digital, digital by default service standard, exemplar services, government service design manual

We've been talking to service teams and content designers, getting their feedback on the Government Service Design Manual's assisted digital guidance.

Common assessment recommendations we make to service teams about their assisted digital plans

Ben Carpenter - Inclusive services lead, 14 November 2014 - about assisted digital, digital by default service standard, user research

An increasing number of services are coming in for assessments against the Digital by Default Service Standard.

This blog is now archived

You can now read about assisted digital on the GDS blog.

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