Ben Carpenter - Inclusive services lead

Raising the standard - encouraging holistic design of public services

Ben Carpenter - Inclusive services lead, 5 June 2015 - about assisted digital, digital by default service standard

...picked out the key points at which assisted digital support is now integrated. Points 1 & 2: Understanding user needs. Ongoing user research and user testing must now explicitly aim...

Improving the assisted digital guidance and assessment requirements

Ben Carpenter - Inclusive services lead, 5 December 2014 - about assisted digital, digital by default service standard, exemplar services, government service design manual

...have also made the guidance on how to properly research assisted digital users much clearer, including advice on; finding assisted digital users creating assisted digital user personas testing assisted digital...

Common assessment recommendations we make to service teams about their assisted digital plans

Ben Carpenter - Inclusive services lead, 14 November 2014 - about assisted digital, digital by default service standard, user research

...into user needs ensures that nobody is excluded from the service and that taxpayers’ money is used to best effect. Whether a service does or doesn’t pass, we usually make...

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